The common denominator with organisations who have challengeswith regards to team work, productivity and motivation is INCONSISTENCY – it breeds fear and uncertainty.   In the ever changing environment we live and work in we look for a level of consistency in our working lives. It is important to have clear expectations of basic business […]

If you treated one of your clients the way you treated yourself, how long would they be your client for? Most of the day to day tasks that we perform have a customer centric (internal and/or external) approach at the core, we are more often than not giving. How are you balancing the giving with […]

Do you know what your clients think about you and the service you offer OR more importantly have you discussed with your team what you would like your clients to think about the people who service them – your brand image.The brand image of your company is powerfully driven by the individuals your clients come […]

One thing I know for sure is that we can’t do life or work on our own. We all have a need to belong to something larger than ourselves and share our skills and talents with a group of people who are working towards a common purpose.   So, if that statement is true why […]

In a world where we are judged by the skills we possess and what we do, instead of who we are, it is easy to get lost in how competent we are rather than the character we have built. Endurance is a character building word. It is our inward strength that enables us to withstand […]

One thing I know for sure is that we can’t do life or work on our own.We all have a need to belong to something larger than ourselves and share our skills and talents with a group of people who are working towards a common purpose. So, if that statement is true why do we […]

In the work that I do with individuals and teams I see such a divide between what people think and what they actually do. I am fascinated by why we create obstacles and barriers to the very things we have thought, planned and in most cases know will make us happy, peaceful, successful and content. […]

  How do you define yourself? Is your life defined by the circumstances that you find yourself in OR by what people around you say and think about you OR by how you perceive yourself?All 3 options have potential positive and negative consequences BUT one thing is for sure – YOU are the common denominator […]

The work I do with companies from IT Service Providers to Retailers has one thing in common – Management are focused on results. Results are achieved through many actions, tasks and activities. The common challenge Management have is how to manage and measure the actions, tasks and activities that need to be done to achieve […]

In all the roles we play in life you will be more successful, impactful and significant if you are perceived as being credible. Credibility is about being committed to what you are doing and carving a sustainable reputation on a daily basis. It is about consistency,integrity and living with the philosophy of ‘making it better than when you got it’. […]